Request for Support Policy
Baby Give Back’s purpose is to give children an equal start in life by providing material basics in partnership with support services.
We collect and rehome essentials for families in need. We work directly with support workers and rely on you to identify needs and order items on behalf of the families you are working with.
We know how important the early years are, Baby Give Back provides clothing and essentials (such as nappies) for families with children from birth to 5 years of age. Everything we do is driven by our belief that every child deserves an equal start and a safe start to life.
We are scaling our support to reach every Queensland child in need. We don’t require families to fill out forms or meet eligibility criteria, if the support will assist the child and family, please request it from us.
To make the order process easy, safe and efficient for you, us and our volunteers, we have some guidelines for you to follow.
When you contact us for the first time, we will ask you to register with Baby Give Back as a Program Partner, the link to the online form will be sent to you the first time you contact our team or can be found on our website www.babygiveback.org. When you register with us, we will add you to our mailing list to keep updated. You can unsubscribe at any time.
We encourage orders through our online platform for Baby Give Back support, hosted on Shopify.
You can order support for individual families, multiple families, or to hold stock on hand. There are no limits to how many times you can order support for a family. We work with you to provide the essentials families need.
Our team can call you to determine the best way to provide support. We appreciate that in some circumstances you may need to email requests for support to us at requests@babygiveback.org .
If you need to make alterations to an order please email us (including the order number) and we can make the adjustment. Similarly, if your client no longer requires the items please let us know and we will cancel the order.
Once your order is received by Baby Give Back, you will receive a confirmation email.
Orders can be collected from our Gold Coast warehouse at 10/15 John Duncan Court, Varsity Lakes or our Townsville Hub at 503 Flinders St Townsville. The collection date and time will be confirmed by email. Please do not bring your clients with you or send your clients to collect items.
When you arrive at our warehouse or hub, please show your identification. If you ask a colleague to collect in your place, please provide us with your colleague’s full name, email address and mobile phone number.
Please do not ask us to make deliveries directly to your clients as this is not possible. If you are working with clients who live in remote Queensland, please contact us so we can together determine the best way to arrange support for those families.
Please ensure all communication with our team, and their contact details, are kept private and confidential. You must not pass on our details to your clients.
Our organisation has a strong social media presence which allows us to network effectively in the community to source essentials in a timely manner. You may be asked for a photograph, and tell us something about the support received from Baby Give Back and the impacts for you and the families you work with. We understand that in some instances this may not be possible or you require permission from your organisation.
Please remember that our donations and volunteers make our support possible. We are doing the best we can to fill requests as fully as possible and as quickly as possible. We may not always be able to completely fill a request you make.
Please let us know if you have any feedback. We are continually striving to improve our processes.
We may amend or update this Request for Support Policy from time to time. We will advise you in writing if we do so.
*Request for Support Policy updated as at September 2026