FAQs

General FAQs

  • Our warehouse is located at 10/15 John Duncan Court, Varsity Lakes. We also have collection points across Brisbane and the Gold Coast. You can find a list here.

  • Our Varsity Lakes warehouse is open Monday to Friday 9am - 4pm (Tuesdays until 7:30pm, excluding during school holidays).

  • The best way to contact us is through our online form here - we are very responsive during business hours. Please include your phone number and request within your message if you'd like us to call you back

  • There are so many ways we partner with businesses! You could provide financial support or donations, run a collection, come in with your team to volunteer or run a fundraiser - contact us if you have other ideas or don't know where to start.

  • Please contact us here with any relevant skills or experience you have and where you are located. We are always looking for volunteers to help from home. If you make handmade items for babies we would love you to join our network, please get in touch.

Volunteering FAQS

  • We require all volunteers to do an induction, but we are then very flexible on days and times you want to join us. You can find more information and register here. If you have valuable skills that could help us, please let us know when you come in or contact us here.

  • Please contact us here with more about your skills and where you're located. We are always looking for work-from-home volunteers. For example, if you make handmade items for babies we would love you to join our network, please get in touch.

Donations FAQS

  • You can find a list of what we accept here

  • Unfortunately, we do not have the resources to collect donations. We do however have drop off points across Brisbane, Gold Coast & Northern NSW. You can find a map here

  • Yes. Our postal address is 10/15 John Duncan Court, Varsity Lakes, QLD 4227

  • No, we do not accept maternity clothing or any other clothing in adult sizes. You can find a list of what we accept here.

  • We work with social service agencies and health networks to support vulnerable families across Queensland. We assist families experiencing a vast range of challenges including poverty, health concerns, homelessness and domestic violence. Families are referred to us through our registered program partners, we don't assess their needs directly.

  • Yes! Baby Give Back is a registered charity with DGR status which means that you will receive a tax-deductible receipt for any donations.

  • Yes! Financial donations help us to keep the warehouse operational and fill the gaps in support for what is needed most. Our warehouse is the heart of Baby Give Back and is at the centre of everything we do, bringing the community together and providing a place for volunteers to connect and pack the boxes to 'give back' to our most vulnerable children.

  • You can contact us here

  • From the beginning of 2025, we only collect items that go into our Clothing and Safe Start Boxes so that we can focus our resources on reaching more families.

    Smaller items in good condition can be passed on to op shops so they can be loved again. We recognise the value of large items like cots, prams, and car seats. We believe that empowering communities to circulate these items on their own is the most sustainable long-term solution for families and the environment.

    Click here for a toolkit to help you circulate these essential items independently, using platforms like Facebook Marketplace and GIVIT. You'll find some quick safety check information and tips on how to clean items before you pass them on.

  • From the beginning of 2025, we only collect items that go into our Clothing and Safe Start Boxes so that we can focus our resources on reaching more families.

  • From the beginning of 2025, we only collect items that go into our Clothing and Safe Start Boxes so that we can focus our resources on reaching more families. Smaller items in good condition can be passed on to op shops so they can be loved again.